Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") is issued by Panas777 (hereinafter referred to as the "Company", "we", "us", or "our") and governs the collection, use, storage, disclosure, and protection of personal data belonging to all registered users, visitors, and prospective members (collectively referred to as "Users" or "you") of the Panas777 platform located at https://panas777.cam (the "Platform").

Panas777 is committed to protecting the privacy and personal data of all users, particularly those accessing the Platform from Malaysia. This Policy has been drafted to reflect applicable international data protection principles, including transparency, purpose limitation, data minimisation, accuracy, storage limitation, and accountability.

This Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions, the more specific provision applicable to the matter of privacy shall take precedence.

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:

• "Personal Data" — Any information that identifies or can reasonably be used to identify a living natural person, including but not limited to full name, email address, date of birth, identity document numbers, payment details, IP address, and device identifiers.
• "Processing" — Any operation performed on Personal Data, including collection, recording, storage, retrieval, consultation, use, disclosure, transmission, restriction, or deletion.
• "Data Controller" — Panas777, which determines the purposes and means of processing your Personal Data.
• "Data Subject" — The identified or identifiable natural person (i.e., you, the User) to whom Personal Data relates.
• "Consent" — A freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data for one or more stated purposes.
• "Third Party" — Any natural or legal person, authority, or agency other than the Data Subject, Panas777, or persons authorised by Panas777 to process Personal Data under its direct authority.
• "Cookies" — Small text files placed on a User's device by a website to store information about the User's browsing session and preferences.

Panas777 collects several categories of Personal Data and non-personal data in connection with the operation of the Platform. The categories of data we collect are as follows:

We do not collect sensitive categories of Personal Data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless specifically required for KYC compliance and only with your explicit consent.

Panas777 collects Personal Data through the following primary channels:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting our support team, or responding to surveys or promotions.
• Automated Technologies: Technical and usage data collected automatically when you access or interact with the Platform, through cookies, server logs, and analytics tools. See Section 8 for full details on our cookie practices.
• Payment Partners: Confirmation data received from Malaysian payment service providers (including DuitNow, FPX, and e-wallet providers) in connection with the processing of financial transactions.
• Third-Party Verification Services: Identity verification data received from KYC service providers engaged by Panas777 to assist in account verification and fraud prevention.
• Publicly Available Sources: Where permitted by law, information may be verified or supplemented using publicly available records, such as sanctions screening databases.

Panas777 processes Personal Data only where a lawful legal basis exists for doing so. The applicable legal bases for our data processing activities are as follows:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate and deliver the Platform services, including account management, payment processing, game delivery, and withdrawal fulfilment.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering (AML) regulations, age verification requirements, and financial record-keeping standards.
• Legitimate Interests: Processing is necessary for the legitimate interests of Panas777, including fraud prevention, platform security, responsible gambling monitoring, and internal analytics — where such interests are not overridden by the rights and interests of Data Subjects.
• Consent: Where required by applicable law, we will seek your explicit and informed consent before processing your Personal Data for a particular purpose, such as sending marketing communications. You may withdraw such consent at any time by contacting us at [email protected].

Panas777 uses the Personal Data we collect for the following specific purposes:

• Account Management: Creating and maintaining your user account, verifying your identity, managing your account preferences, and communicating account-related information to you.
• Payment Processing: Executing deposits and withdrawals through your chosen Malaysian payment method, reconciling transactions, and maintaining accurate financial records.
• KYC & Fraud Prevention: Verifying that you meet the minimum age requirement of 21 years, confirming your identity, and detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Platform Operation & Improvement: Monitoring and improving the technical performance and user experience of the Platform, including fixing bugs, optimising game delivery, and updating platform features.
• Customer Support: Responding to your enquiries, resolving disputes, handling complaints, and maintaining records of support interactions.
• Responsible Gambling: Monitoring usage patterns to identify indicators of problem gambling behaviour and enabling us to deliver responsible gambling interventions, including deposit limit alerts, cooling-off suggestions, and self-exclusion tools.
• Legal & Regulatory Compliance: Meeting our obligations under applicable law, responding to legal requests, and cooperating with regulators, law enforcement, and financial authorities where required.
• Marketing Communications: Where you have provided consent, sending promotional offers, bonus notifications, and platform updates by email. You may opt out of marketing communications at any time.

Panas777 does not sell, rent, or trade your Personal Data to third parties. We may share your Personal Data with the following categories of recipients only to the extent strictly necessary for the purposes described in this Policy:

• Payment Service Providers: Malaysian payment processors including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and participating banks (Maybank, CIMB, Public Bank, RHB, Hong Leong) for the purpose of processing financial transactions. These providers are contractually bound to handle your data securely.
• Identity Verification Partners: Third-party KYC service providers engaged to assist in age and identity verification in compliance with applicable standards.
• Game Technology Providers: Licensed game studios and sports data feed providers whose technology powers the games available on the Platform. These providers receive only the technical data necessary for game delivery and receive no unnecessary personal details.
• Platform Analytics Providers: Technical service providers who assist in aggregated platform analytics, performance monitoring, and security scanning. Data shared with analytics providers is anonymised or pseudonymised where possible.
• Legal and Regulatory Authorities: Government agencies, regulators, law enforcement bodies, and courts where Panas777 is legally required to disclose Personal Data pursuant to a valid legal request, court order, or regulatory requirement.
• Professional Advisers: Legal counsel, auditors, and compliance consultants who provide services to Panas777 and are subject to professional confidentiality obligations.

Panas777 uses cookies and similar tracking technologies (including web beacons and local storage objects) to enhance the functionality, security, and performance of the Platform. The categories of cookies we use are described below:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security token verification. These cookies cannot be disabled without impairing the functionality of the Platform.
• Performance & Analytics Cookies: These cookies collect aggregated and anonymised information about how users interact with the Platform, including which pages are visited most frequently and whether error messages are encountered. This data is used solely to improve Platform performance.
• Functional Cookies: These cookies remember your preferences, such as language settings and display preferences, to provide a more personalised experience during your session.
• Security Cookies: These cookies assist in detecting and preventing fraudulent activity, including session hijacking and credential stuffing attacks, by tracking device fingerprint consistency across sessions.

Panas777 does not use third-party advertising cookies or cross-site tracking cookies that follow your browsing activity outside of the Panas777 Platform. Most modern browsers allow you to manage or disable cookies through browser settings. However, disabling strictly necessary cookies may prevent you from logging in or using core Platform features.

Panas777 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Personal Data associated with an active account is retained for the duration of the account's active status and for a period of up to five (5) years following account closure, to satisfy financial record-keeping, AML compliance, and dispute resolution requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of seven (7) years from the date of the transaction, in accordance with applicable financial record-keeping standards.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the completion of the verification process or the closure of the associated account, whichever is later.
• Support Communications: Records of customer support interactions are retained for a period of three (3) years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing Data: Where consent has been withdrawn, marketing preferences and related data are updated promptly and marketing communications ceased. Suppression records are retained indefinitely to prevent inadvertent re-subscription.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data destruction procedures.

Panas777 implements a comprehensive suite of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Panas777 Platform.
• Encryption at rest for all sensitive Personal Data and financial records stored in our systems.
• Strict role-based access controls ensuring that only authorised personnel can access Personal Data relevant to their specific job function.
• Two-factor authentication (2FA) available to all Users and required for internal administrative access.
• Continuous real-time fraud detection and anomaly monitoring across all account activity and financial transactions.
• Regular independent third-party security penetration testing and vulnerability assessments.
• Formal incident response procedures in place to identify, contain, and remediate any confirmed data security breaches in a timely manner.

In the event of a data security incident that is likely to result in a risk to the rights and freedoms of affected Users, Panas777 will notify affected individuals in accordance with our legal obligations and as promptly as practicable given the circumstances.

As a Data Subject, you are entitled to exercise the following rights in relation to your Personal Data held by Panas777. Requests may be submitted by email to [email protected] and will be responded to within thirty (30) days of receipt, subject to identity verification.

Panas777 will not charge a fee for processing legitimate rights requests. However, if requests are manifestly unfounded, excessive, or repetitive, we reserve the right to charge a reasonable administrative fee or decline to respond, with written explanation.

The Panas777 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or store Personal Data from individuals under the age of 21. Persons under this age are strictly prohibited from registering an account or using any feature of the Platform.

If Panas777 becomes aware that Personal Data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information from our records and close the associated account.

If you have reason to believe that a minor may have submitted Personal Data to Panas777, please contact us immediately at [email protected] so that we may investigate and take appropriate action.

The Panas777 Platform does not contain links to external third-party websites. However, the Platform does integrate with third-party service providers — including game studios, payment processors, and analytics providers — as described in Section 7 of this Policy.

Each third-party service provider engaged by Panas777 is subject to a Data Processing Agreement (DPA) that requires them to: (a) process Personal Data only on Panas777's documented instructions; (b) implement appropriate technical and organisational security measures; (c) not engage sub-processors without Panas777's prior written authorisation; and (d) assist Panas777 in fulfilling its obligations to Data Subjects under this Policy.

Panas777 does not accept responsibility for the privacy practices of any third-party entity that operates independently of our direct contractual oversight.

Panas777 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform services. Where changes are material in nature, we will provide notice to registered Users via their registered email address or through a prominent notification on the Platform, with a minimum of seven (7) days' advance notice where operationally practicable.

The "Effective Date" at the top of this Policy will be updated to reflect the date on which the most recent version of the Policy takes effect. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

For all privacy-related enquiries, requests, or complaints — including the exercise of any data subject rights described in Section 11 — please contact the Panas777 privacy support team using the following details:

• Email: [email protected]
• Subject Line: Please include "Privacy Request" or "Data Subject Request" in the subject line of your email to ensure prompt routing to the correct team.
• Response Time: We aim to acknowledge all privacy requests within 3 business days and provide a full response within 30 calendar days of identity verification.
• Live Chat: For urgent account-related privacy matters, our 24/7 live chat team can assist you in initiating a formal request.
• Support Hours: Email 09:00 – 24:00 MYT daily; Live Chat 24/7.